Returns & Exchanges

At Eter Rooftop & Lounge, we strive for culinary excellence; however, due to the perishable nature of our food, we offer immediate resolutions for orders that do not meet our quality standards or arrive incorrectly.

Return Process

• 1.
  Inspect Your Order

  Please check your meal or beverage immediately upon arrival to ensure everything is prepared to your satisfaction and matches your order confirmation.

• 2.
  Notify Our Staff

  If there is an issue with your order, inform your server or our delivery support team within 15 minutes of receipt to initiate a correction or refund.

• 3.
  Provide Verification

  For quality concerns regarding delivery or takeout, please provide a photo of the item and your digital receipt to help our kitchen team investigate the discrepancy.

• 4.
  Resolution Process

  Once a claim is verified, we will either provide an immediate replacement, issue a store credit, or process a refund to your original payment method within 3-5 business days.